Privacy Statement

At Healthcare Oxygen Services Limited we are committed to processing personal information about our clients in ways that comply with our
legal obligations as well as being clear with our clients about what we do with their personal information

Personal Information we collect
  • name
  • Address
  • Telephone Number
  • Date of Birth
  • Social Security Number
  • Information on your prescribed therapy and condition related to that therapy
How we use your personal information
  • To maintain our relationship with your whilst you require our services
  • To process orders and provide agreed goods and service to you
  • For invoicing and processing payments
  • To communicate with you including to respond to information requests
  • To monitor quality of our products and services
  • For logistical purposes, including to plan and log delivery routes and to organise servicing of equipment
  • To investigate any complaints
Legal basis for processing
  • For the performance of a contract with you
  • To comply with legal obligations, including in relation to health and safety
  • For our legitimate interests in management of your account
How we share your personal information
  • With your original prescriber if your usage changes to that original prescribed
  • Other Healthcare staff involved in your care such as the Respiratory Service
  • Committee for Employment & Social Security whom fund the service
  • Carers who help to administer your treatment
  • Guernsey Fire & Rescue Service - Location of Oxygen supply for Health & Safety
How long do we keep your personal information
We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will consider factors including:
Legal obligations under applicable law to retain data for a certain period, guidelines issued by relevant data protection authorities, otherwise your information will be securely erased once it is no longer required